DreamHour provides AI creation tools for images, videos, enhancement, upscaling, and related media transformations. This Privacy Policy explains how DreamHour Labs LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our website and services.
1. Information We Collect
We may collect information you provide directly, such as your account details, email address, support messages, billing-related details, and content you upload for processing. We may also collect usage data such as device information, IP address, browser type, pages visited, generation activity, timestamps, error logs, and analytics events.
2. Uploaded Media and AI Processing
DreamHour processes uploaded images, videos, prompts, and reference files so we can generate, enhance, upscale, or transform your content. Uploaded media may be transmitted securely to our servers and trusted third-party AI service providers solely to deliver the requested service. We retain uploaded and generated media only as needed to provide history, downloads, debugging, abuse prevention, and service reliability, unless deletion is required sooner by law or requested through available account controls.
3. How We Use Information
- To provide, operate, secure, and improve DreamHour.
- To process generations, downloads, account history, and credits.
- To process payments and prevent fraud or abuse.
- To respond to support requests and product feedback.
- To monitor performance, errors, analytics, and service reliability.
- To comply with legal obligations and enforce our Terms.
4. Cookies and Analytics
DreamHour may use cookies, local storage, and third-party analytics or infrastructure tools to keep you signed in, remember preferences, understand product usage, prevent abuse, and improve the service. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.
5. Third-Party Services
We may use third-party providers for hosting, authentication, payments, analytics, AI processing, storage, and email/support. These providers may process information only as needed to perform services for us. Payment information is handled by payment processors such as Stripe; DreamHour does not store full card numbers.
6. Security
We use commercially reasonable safeguards to protect your information, including secure transmission and access controls. No internet service or storage system is completely secure, so we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, export, or restrict processing of your personal information. You may contact us to request assistance with these rights. We may need to verify your identity before completing a request.
8. Children’s Privacy
DreamHour is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child has provided personal information, we will take reasonable steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have questions or requests about this Privacy Policy, contact DreamHour Labs LLC at contact@dreamhour.ai.